Have you ever wondered how to deactivate your Facebook Commerce account? Maybe you don’t understand why your Facebook shop was rejected. Read this article for more information.
I will show you step by step how to delete or deactivate or hide a Facebook commerce account, the issues you will encounter, and how to address them.
You need to understand the structure of how a commerce account works or commerce manager works in order to know how to delete it.
On top of everything on Facebook business, you have a Facebook business manager, which has a Facebook ad manager where you run ads or when you create campaigns.
It has a commerce manager where you actually do everything commerce-related you can sell a product on Facebook you can sell a product on Instagram.
The events manager allows you to collect everything that happens on Facebook or outside Facebook like on your website it allows you to track all the events like who exactly is viewing your pages, who is viewing the add to cart, who is purchasing the product, and it allows you to retarget those people.
Under the commerce manager, you have this you have a catalog manager and the catalog is actually like a basket where you can import products from your website and once you have actually added the com a catalog manager you can create a Facebook shop and an Instagram shop.
How to Deactivate a Facebook Commerce Account?
This video shows you the steps to deactivate your commerce account.
Here are the simple steps:
- Access the Facebook Commerce dashboard, which looks like the picture below (assuming you already have created one)
As shown in the pic above, you can see all my shops. Each of those shops is associated with a commerce account, so if you want to deactivate a commerce account, you will deactivate the shop.
2. Once you’ve opened the shop/commerce account you scroll down here you click on Settings.
3. Go to General on the left menu and click on “Edit” on the right of your screen.
4. On the pop-up that appears, click on “Deactivate Commerce account“.
There is one big problem when you’re trying to deactivate a commerce account if your commerce account is not approved then you will not be able to deactivate it.
5. Enter your normal Facebook password to confirm
6. Select the reason why you are deactivating.
If you choose to deactivate your commerce account you will immediately become inaccessible you won’t be able to reactivate your account or access any information.
6. If you select “Other”, provide the reason and click on “Deactivate account”.
Reasons why your Commerce account cannot be deactivated
When you try to deactivate your account, you will get a message from Facebook stating that you cannot do it anymore due to some reasons. There are various reasons that you can possibly have for wanting to deactivate your account.
There are other reasons why you cannot deactivate a commerce account:
- The attached Facebook business page is NOT approved for monetization.
- Your website domain is not verified in the business manager.
- You are selling products directly on Facebook and collecting payments on FB or IG.
- An imported catalog that has issues.
Everything is explained in the video above, watch it until the end.
The most common reason that a business owner decides to deactivate their commerce account is that they wish to start a new one. In order to do this, they need to create a brand new Facebook catalog or website through which they can sell their products and services.
Once the Facebook Catalog or website has been set up, the business owner can then log into it via their Facebook account. Once there, they can then post anything they want as long as it is relevant to their catalog or website.
I’ve run into multiple issues and I’ve emailed back and forth several times with Facebook support and the main problem kept persisting. They ask to fix everything with the FB business page, or catalog before requesting a review.