How to Contact Facebook & Instagram for Support & Get Help [Ultimate Guide]

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Want to contact Facebook support or Instagram for help? Are you a Facebook user who has ever had to reach out to them about a problem you are having? Are you an active Facebook Ads account holder and require support with ads or your Facebook Page?

This is the ULTIMATE guide for contacting Facebook and getting support with more than 100 contact forms!

How to contact Facebook for support - 2021 

Many social networks offer a few contact options for users to report problems. Facebook or Instagram alone have more than 100 contact forms to help you with any problem that may arise while using Facebook, but it’s often very hard for users to find the correct form needed to reach out to FB or IG.

This guide will save you time and resources as well as a lot of headaches.

How to Contact Facebook for Support (2021)

how to contact facebook - How to contact facebook support in 2021

Contact Facebook for Access Issues 

  • Access Restricted – This is an attempt to access Facebook via an IP  that’s associated with a misconfigured ISP or abusive behavior. Please let Facebook know if you believe this is an error.
  • Accessibility for Persons with Disabilities This form is dedicated specifically to accessibility and assistive technologies.
  • Account Disabled-Ineligible. This form is only for accounts that were disabled because they violated Facebook’s Statement of Rights and Responsibilities. For any other reason you are unable to access your account, please go to the Help Center to locate the correct contact channel.
  • Facebook Ads API Standard Access Application If your app has been approved for Basic access, you can use this form for Standard access.
  • Personal data requests – How can you get your personal data if there is an account or if it isn’t.
  • Request access to the Mobile Partner Portal If you are a mobile operator employee, please fill out this form. You can request access to the Facebook Mobile Partner Portal and report any problems you have accessing it. You can also use the Mobile Partner Portal case tool to address other issues.

Contact Facebook for Accounts Issues

Contact Facebook for Facebook Ads Accounts

Method 1: Contact Facebook for Restricted Accounts

You can make an appeal to the decision using the link below. After you click you will access the form to fill out if you believe it shouldn’t be disabled.

Click to Access Appeal Form

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After you do, the form will be shown as below, fill it out by selecting your ad account, select a reason and click on “Send“.

How to Recover Facebook Ad Account Disabled, facebook ad account disabled appeal form reduced

After you complete your request, keep checking the Facebook Help Center Support Inbox where you will be notified.

After it has been reviewed, you’ll receive a response to your Help Center support inbox.

Also Read: The #1 Facebook Ads tool for Profitable Marketing campaigns

 

Method 2: Contact a Facebook Representative via the Live Chat Feature

Follow the steps below to access the chat feature where you will chat live with an agent in the Support Team and explain the situation.

Step 1: Access the Fb Business Help page

Before clicking on the Link below. make sure you are logged into your Facebook account.

Click to Access Facebook Business Help Page

Step 2: Click on “Get Started”

Where you see “Find answers or contact support”, click on “Get Started” Next to it.

How to Contact Facebook & Instagram for Support & Get Help [Ultimate Guide] 1

 

Then click on Ads or Policy and Security.

reactivate a disabled facebook account

Then go at the bottom where you see “Need more help? Contact Support.” and click on Chat with an agent or representative.

How to Contact Facebook & Instagram for Support & Get Help [Ultimate Guide] 2

Fill out all your information as seen in the picture below.

How to Contact Facebook & Instagram for Support & Get Help [Ultimate Guide] 3

Then in the section “What is your question about?”, select “Other“.

Explain that it is about your Ad Account. being suspended.

NOTE: Although the description is optional, you NEED to fill it out and be as detailed a possible”.

I will suggest preparing the text first in a Notepad before you go apply.

After you are done, click on “Start Chat”.

how to contact Facebook

I put together an effective script you can use to send to the Facebook Team when you reach out. View the Full Script HERE.

Also Read: Facebook Ads Complete Beginners Guide: How to Run Profitable Facebook Ads

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Method 3: Reach out through the Billing Department 

Sometimes, Facebook can disable your account due to payment failure including insufficient funds on your card, credit card limit reached, processing or verification issue with your card, or Incorrect bank account information.

If that happens, you first need to fix the issue on your side.

Then you need to click on the link below to reach out to the Ads Payment Support Team and explain the situation.

Click to Access Form for Fb Ads Payment Customer Support

After you click, you will land on a page like this, then you can select your ad account in question and continue.

facebook ads payment support form reduced

Other Advertisement Forms

Contact Facebook for Children Issues

Contact Facebook for Children Issues 

Contact Facebook for Copyright and Trademark

Contact Facebook for Data Access

  • Data Use Policy Question: This form can only be used to ask questions or clarify Facebook’s Data Policy (also called Privacy Policy or Facebook’s agreement.
  • Personal data requests: With this form, you can access and download your Facebook Information.
  • Request for Child Data – To obtain account information for a child, before the account is deleted.

Contact Facebook for Death and disability

  • Account Removal Request for a Medically Incapacitated Person Account removal request for someone who’s ill, injured or incapacitated.
  • Memorialization Request: Please complete this form to request the honoring of an account belonging to a deceased person. Facebook extends its condolences to the family and thanks to you for your patience throughout this difficult process. This form can only be used to report the timeline of a deceased person.
  • Request Content from a Deceased Person’s Account: This form is for requesting content from the account of a deceased person. Facebook sends condolences. We appreciate your patience and understanding during this difficult time.
  • Special Request for a Deceased Person’s Account: Please complete this form to request the removal of an account belonging to a deceased individual or special memorialization requests. Facebook sends condolences. We appreciate your patience and understanding during this difficult time.

Contact Facebook for Email Issues

  • Email address already in use – If you have a Facebook account that is associated with your email address but it’s not active, please fill out this form.
  • Email Address Already Taking – If you get a message that your email address has been taken and you cannot create a Facebook account, please let them be aware.
  • You Did Not Receive a Confirmation Email. Please complete this form if your account is not confirmed. Be sure to describe the items exactly as they appear in your account.

Contact Facebook for Feedback 

Contact Facebook for Feedback 

Contact Facebook Marketplace

Contact Facebook or Instagram for Login Issues

  • Report a Problem with Login – If your password or login is not working, this page will help you. Use this form to let them know about the problem you are having.
  • Report a Problem with Login – If your password or login is not working, this page will help you. Use this form to let them know about the problem you are having. (second option)
  • Instagram Requires Login Every Time – Please fill out the form below if Instagram logs you out each time you exit the app.
  • Security checks prevent login – If security checks are preventing you from logging into your account, you have come to the right spot. Use this form to let them know about your problem.
  • You must log in to see this page error. If you are seeing this error message when you browse Facebook, then you have come to the right spot. Use this form to let them know about the problem you are experiencing.
  • Profile Photos on the Login Page. Please use this form for a request to have your profile picture removed from the Facebook login page.

Contact Facebook for Mobile

Contact Facebook for Access Issues

Contact Facebook for Names and usernames Issues

  • Changing your Language-Specific Name. Provide information to confirm that your language-specific names are your true name.
  • My name wasn’t accepted – If your account was not set up using your real name, fill out this form to get help from Facebook Support.
  • Verify your Name: Facebook Support has temporarily suspended your account due to the fact that your Timeline does not show your real name. For support to verify your identity and update your account, please provide the following information.

Contact Facebook for Pages

Contact Facebook for Payments and Charges

Contact Facebook for Photos and videos

Contact Facebook for Privacy and Rights

How to Contact Instagram Support

 for support and help 

For Issues related to log in and Images

For Disabled Instagram Accounts

Instagram email: support@instagram.com

For more details about recovering hacked or disabled Instagram accounts if you are in or outside the United States, use these resources:

  1. How to Recover a Disabled/Hacked Instagram Account Fast | Recover Instagram Account
  2. How to Recover a Hacked or Disabled Instagram Account (Original)

Example screenshot of the recovery form.

How to Recover a Disabled/Hacked Instagram Account Fast | Recover Instagram Account 1 

There are sometimes different contact forms that offer multiple options.

Ask the Official Facebook Help Center Community

Facebook community center - How to contact Facebook for support

Connecting with other Facebook users via the Facebook Community Forum is another way to get assistance with Facebook problems.

Browse questions by topic, or use the search box at top of the page.

To post a question, use the Ask A Question button if you don’t find any old or closed threads.

If you are looking to become an expert in the Facebook community then browsing the unanswered question section will provide opportunities to help others by providing answers.

Follow the Official Facebook & Instagram Pages

Facebook and Instagram contact pages 

There are many official Facebook pages.

Some are updating the site and responding to community comments.

Keep in touch with them through the following pages. Don’t forget to join our conversations when we post about topics that interest you.

  • Facebook– Facebook Page meant to get people closer around the world.
  • Instagram: to capture and share the world’s moments.
  • Facebook for Business: Facebook for Business offers tools to successfully start and scale a business on FB & IG.
  • Facebook Media: Explore the extraordinary ways that public figures and media outlets use Facebook.
  • Facebook Design – Meet the researchers, designers, and content strategists who create your Facebook experience. It serves as a hub for all things design, including articles, design tools, and more.
  • Facebook Developers: Build, Grow and Monetize Your App with Facebook.
  • Facebook Engineering: They are the ones who create Facebook.

 

Conclusion

Now you have more than 100 ways to contact Facebook all in one spot. Use a combination of them to reach to Facebook about your issue. Facebook’s support channels are available to help you quickly and efficiently resolve any issues you may have, whether it be with ad delivery or billing updates, pixel issues, or any other day-to-day items.

Is this guide helpful? Please share so that it can help others solve their issues.

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